Frequently Asked Questions

Q1. How are the boxes personalised?
Each box is curated using your responses to the Lumuno Wellbeing Questionnaire. We assess your symptoms, preferences, and cultural background, then map these to neuroscience-backed tools and resources.

​

Q2. What is the difference between the Standard and Enhanced Box?
The Standard Box includes 5–6 core items, keeping it affordable while still offering personalisation. The Enhanced Box includes 6–7 items with premium materials, deeper educational content, and access to community events.

​

Q3. Can I subscribe monthly?
Yes. We offer one-time purchases and monthly or annual subscriptions. Subscribers receive evolving box contents and access to Lumuno’s online community.

​

Q4. Are the products scientifically validated?
Yes. Every item (from CBT workbooks to sensory tools and teas) is chosen based on neuroscience and psychological research.

 

Q5. Do you cater for dietary or cultural needs?
Yes. You can specify preferences (e.g., vegan, kosher, halal) and cultural elements (colours, music, heritage) in the questionnaire.

 

Q6. Who can use a Lumuno Box?
Our boxes are designed for adults (18+) and young people (13+) with parental support. They are suitable for anyone managing stress, anxiety, fatigue, or other mental health challenges — as well as those seeking accessible self-care tools.

 

Q7. Are Lumuno Boxes a replacement for therapy or medication?
No. Lumuno provides complementary support, not a substitute for professional care. If you are in crisis, please contact NHS 111 or your GP.

 

Q8. How long does a box last?
Planners are designed for 4–6 weeks (standard) or 8–12 weeks (enhanced). Many sensory and creative tools can be used long-term.

 

Q9: Do you ship outside the UK?
Currently we ship across the UK. International shipping will be available in future phases.